Privacy Policy

At MyDocPay Pty Ltd ("Company," "we," "us," or "our"), we are committed to protecting the privacy and confidentiality of the personal information we collect from patients, practices, and doctors ("you," "your," or "users") in relation to billing information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using our services, you consent to the collection, use, disclosure, and protection of your personal information as described in this policy.

  1. Information We Collect: We collect personal information necessary to provide our billing services to you. The types of personal information we may collect include, but are not limited to:

  • Contact information (such as name, address, phone number, and email address)

  • Medicare details

  • Practice or doctor identification information

  • Billing information, including invoices and payment details

    2. Use of Personal Information: We use the personal information we collect for the following purposes:

  • Providing and managing our billing services

  • Verifying your identity and eligibility for our services

  • Facilitating communication between you, Medicare, and the practice

  • Processing invoices and payments

  • Responding to your inquiries and providing customer support

  • Improving our services and developing new features

  • Complying with legal and regulatory requirements

3. Sharing of Personal Information: We may share your personal information with the following third parties:

  • Medicare: We share your billing information with Medicare to process claims, verify eligibility, and facilitate payment.

  • Practices and Doctors: We may share your billing information with the relevant practice or doctor to ensure accurate invoicing and facilitate communication.

  • Service Providers: We may engage third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and customer support. These service providers have access to personal information as necessary to perform their functions but are obligated to maintain the confidentiality and security of the information.

  • Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

    4. Data Security:

    We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

    5. Data Retention:

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

    6. Your Rights:

    You have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. If you wish to exercise any of these rights or have any questions or concerns about our use of your personal information, please contact us using the contact details provided below.

    7. Changes to the Privacy Policy:

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of the updated policy.

    8. Contact Us:

    If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

MyDocPay Pty Ltd Address: PO Box 5193 Manly QLD 4179 Email: info@mydocpay.com.au Phone: +617 3063 0624.

Please note that this policy applies only to the information collected by MyDocPay Pty Ltd and does not cover the practices of third-party websites or services that may be linked to